FAQ

What is an Escape Room?

An escape room is a physical adventure game. Players enter a themed room and must use elements of the room to solve puzzles and riddles to complete a mission or “escape” the room before time runs out. Team work and a diverse skill set is critical to successfully completing the mission! 

How many people are in a room?

The number of people for each game varies depending on the game itself. Most of our games are designed for 4-8 people.  Less than four, and the game is too hard to complete. More than eight, and the space gets too crowded.

Do I need to bring a full team?

No. Tickets are sold individually and you can buy as many or few as you want. The remaining tickets will be available for others to buy. If you’d like the room to yourself, you’ll need to purchase the full amount available.

What if I want the room for just my group?

No problem, we just ask that you purchase all available tickets.

What if less than four tickets are sold to the game for my time slot?

The games are challenging and are unlikely to be finished without at least 4 team members. If you buy a ticket and the room doesn’t meet the minimum, we will work with you to get you in with another team or game.

What do I need to bring?

Everything you need to solve the puzzles is in the rooms. In some cases, using outside tools (phones, pocket knives, etc.) may not get you the answers you’re looking for. Just bring your sense of adventure.

Are we locked in the rooms?

At Avalanche Escape Rooms, our customers comfort and safety is a priority. We do not lock the door to the game and you are free to come and go as needed. However, please be courteous to your team mates so they may enjoy the full experience of their adventure.

Can children take part?

Children are welcome at Avalanche Escape Rooms. Our Escape Rooms are challenging though and likely to be beyond the skill level of young children. A few requirements need to be met:

  • Children 14-17 can participate alone provided that a waiver is completed by their parent or guardian.
  • Children 8-13 need to have at least 1 paying adult per game and we recommend booking the entire escape room.
  • Children under 8 should not attend. 

What if I need to change my reservations?

When you make reservations, you’ll receive an e-mail. In it you will find a link that will allow you to make any changes up to 48 hours in advance of your schedule game. Tickets are non-refundable.

What if we are late?

Adventure waits for no man. You are required to arrive 15 minutes early for the game briefing. Do not be late. This is critical for everyone’s experience especially if you did not book the entire room. Once the game has started, you will not be permitted to join. There are no refunds or rescheduling in this situation. Please account for weather conditions and traffic.

How long does each Game last?

You should allot about an hour and a half for your game. Plan to show up 15 minutes early to sign waivers and get briefed. You are allotted 60 minutes to complete your game and escape the room. After the game, we are happy to take pictures and complete a debrief of how you did.

How is parking?

There is ample free parking in our lot and along the south side of the building. Please avoid the alley in the back as this is a right of way for our neighbors and we don’t want to block it.

Will we be alone in the room?

We utilize a character in the game to enhance your experience and keep things moving along. This person is there to provide hints should you become stumped as well as guidance on what may or may not be an appropriate action. Don’t worry, it’s still up to you to solve the puzzles and escape the room.


Note:

Avalanche Escape Rooms takes the safety of its staff and clients seriously.  We reserve the right to refuse admittance to those appearing to be under the influence of alcohol or drugs with no refund or rescheduling. We also reserve the right to stop an adventure at any time should the players become destructive or abusive.  You will be asked to leave the premises immediately and will be held responsible for any damages or losses incurred by Avalanche Escape Rooms.